1. SCOPE AND RELATIONSHIP TO THE TERMS

This Buyer & Seller Agreement (this "Agreement") governs transactions between members of SLVR, operated by SLVR Partners LLC ("SLVR," "we," "us"). It covers listing standards, placing and accepting orders, how money is held and released, shipping and delivery, cancellations, returns, claims about an order, reversals, feedback and reviews, swaps and trades, and the conduct expected of both sides. You accept it when you create an account, and it applies to you as a buyer, as a seller, and as either side of a swap or a trade.

SLVR is the venue, not the seller. Every marketplace sale, swap, and trade is a contract between two members. SLVR is not a party to it, does not own or take title to the items members list, never has them in its hands, and does not guarantee that either member will perform. The only exception is a listing that identifies SLVR itself as the seller.

This Agreement sits under the Terms. The SLVR Terms of Service (/terms) are the master agreement. They alone govern who may hold an account, your account and its security, SLVR tokens and cash balances, fees, cash withdrawals, acceptable use, intellectual property, disclaimers, the limit on SLVR’s liability, indemnification, governing law, and arbitration. Those provisions apply to everything in this Agreement.

Which document wins, stated so it cannot be misread. Where this Agreement and the Terms cover the same ground, this Agreement controls on transactions between members — listing standards, placing and accepting orders, how money is held and released, shipping and delivery, cancellations, returns, claims about an order, reversals, feedback and reviews, swaps and trades, and the conduct expected of both sides — and the Terms control on everything else, including every subject named in the previous paragraph. Nothing in this Agreement displaces the Terms on the limit of SLVR’s liability, indemnification, governing law, or arbitration, and nothing here may be read as narrowing them. That is exactly what Section 2 of the Terms sets out.

Two different kinds of dispute. A disagreement about an order between you and another member is handled under Section 8 of this Agreement. A claim by you against SLVR is handled under Section 17 of the Terms, which requires individual arbitration and waives class actions. Nothing in this Agreement changes that, adds a second forum, or sets a different governing law.

Two other documents form part of your agreement and are referred to below: the Prohibited Items Policy and, if you connect an eBay account, the eBay Sync Addendum. The Privacy Policy governs personal information, including the contact details that pass between two members on an order.

2. DEFINITIONS

• Business Day means Monday through Friday, excluding any day that is a federal holiday in the United States. A period stated in business days starts on the first business day after the event that triggers it, and if it would end on a day that is not a business day it ends on the next business day. Times are measured in the Eastern time zone.
• Buyer means the member who places an order, and includes the receiving side of a swap or a trade.
• Seller means the member who lists an item, and includes the sending side of a swap or a trade for the items they are sending.
• Listing means an item a member has offered for sale on SLVR, together with its photographs, description, and stated attributes.
• Order means the record SLVR creates when an item is bought, or when a swap or trade is accepted. Each item bought gets its own order.
• Grading Service means a third-party professional coin grading company. SLVR recognizes the Professional Coin Grading Service (PCGS), Numismatic Guaranty Company (NGC), Certified Acceptance Corporation Grading (CACG), and the American Numismatic Association Certification Service (ANACS).
• Not as Described has the meaning given in Section 7(b).
• Swap means an exchange arranged through the Swaps board, where each member offers items from their own collection. Trade means an exchange arranged against a listing, where a member offers items from their collection for an item another member has listed. Section 11 covers both.
• Delivery means the point at which the carrier handling the shipment reports the package as delivered. That report is what SLVR records and acts on.
• Terms means the SLVR Terms of Service. SLVR tokens, cash balances, and the prices at which SLVR buys and sells tokens are defined and explained there, in Section 5, and are not redefined here.

Headings are for convenience. "Including" means including without limitation.

3. LISTING STANDARDS

Everything in a listing is the seller’s own statement. SLVR does not inspect, authenticate, grade, weigh, or verify anything a seller publishes. A buyer relies on the seller, and a seller is answerable for what the listing says.

As a seller, you must:

• Own it, hold it, and be able to sell it. List only an item you own or are authorized to sell, that is in your possession and available to ship now, and that you may lawfully sell.
• Describe the actual item accurately. Year, mint mark, variety, denomination, composition, weight, and condition. If you state a grade, state the grade that is on the holder and the service that assigned it. If the coin is not certified, say so, and do not use grading-service terminology in a way that implies certification the coin does not have.
• Use photographs of the actual item. No stock images, no images of a different example, no images taken from someone else’s listing. Photographs must show the item as it is, including the holder and any label or sticker you mention.
• Not manipulate what the photographs show. Filtering, lighting, saturation, or editing that changes the item’s apparent color, toning, luster, or surfaces is a misrepresentation, whether or not the description is accurate.
• Disclose the negatives. Damage, wear beyond the stated grade, scratches, rim knocks, spots, corrosion, cleaning, conservation, repair, alteration, a damaged or cracked holder, and toning that is or may be artificial or enhanced. If you would want to know it as a buyer, disclose it.
• Say what is included. If the item comes with a certificate of authenticity, original packaging, a box, or a sticker, and you are including it, list it. If a listing says something is included, it must ship.
• Be accurate about certification numbers. A certification number is optional on SLVR. If you give one, it must be the number on the holder for the coin you are selling. Section 14 explains what SLVR does and does not do with that number.
• Keep it current. Set your own price, and keep quantity and availability accurate. Remove a listing rather than leave one up for something you can no longer ship.

Imported and synced listings.If you bring a listing in from another site, or sync your SLVR listings out to one, the content is still yours and so is the responsibility for it. Review what the importer produced before you publish: automated extraction proposes fields, it does not verify them. Keep inventory consistent across every channel you sell on, resolve duplicate-sale and stale-listing conflicts yourself, and comply with the other platform’s rules. The eBay Sync Addendum applies to any seller who connects eBay.

Your return policy is part of your listings. Set it in Account Settings. It applies to everything you sell and it is shown on your seller store page. Section 7 explains what each option means and what happens if you never set one.

Reporting a listing.Any member can report a listing from the listing itself, choosing a reason — a counterfeit or replica coin, a misleading description, a fake or altered holder, photographs that do not match the coin, a prohibited or non-coin item, suspicious or manipulative pricing, suspected stolen property, or something else — and adding a description. SLVR gives the report a reference number, reviews it, and may take the listing down, warn the seller, or dismiss the report. A report is not a claim about your own order; if you have already bought the item, use Section 8. SLVR does not pre-screen listings and does not promise to monitor the marketplace.

4. ORDERING AND ACCEPTANCE

Checkout completes the sale. There is no seller approval step. When you check out, SLVR confirms the item is still available, debits the price from your SLVR token balance, creates a confirmed order, and marks the listing sold. At that moment the contract of sale between you and the seller is formed and the seller is obliged to ship. Buying more than one item creates a separate order for each item.

You need the balance first.Prices are payable in SLVR tokens from your balance. If your balance does not cover the order, checkout is refused; nothing is part-filled and no credit is extended. Where two members try to buy the same item at once, SLVR tries to let only one of them through: the sale is claimed for one buyer and the other checkout is refused, with that buyer’s tokens returned. Treat that as what SLVR is aiming for rather than as a guarantee — if you are ever debited for an item another member has already bought, do not wait it out, email help@slvr.ag with the order.

Sellers must ship within 7 calendar daysof the sale and must not sit on an order. The deadline is the end of that seventh day, Eastern time, and it is shown on the order. Buying the shipping label meets the deadline. If no shipping label has been bought by then, SLVR cancels the order, returns the buyer’s tokens, relists the item, and records a warning against the seller. Repeated misses in 90 days pause new listings and can suspend selling. If you cannot ship an item you sold, cancel it yourself before the deadline rather than leave the buyer waiting.

Cancellation closes when the shipping label is bought. Before a shipping label exists for an order, it can still be unwound:

• The seller can cancel, giving a reason — needing to cancel, the buyer having asked them to, the item no longer being available, the item being found damaged, an incorrect price, incorrect listing details, or something else — and a message. The buyer’s tokens go back and the item is relisted.
• The buyer can request a refund, giving a reason — an accidental purchase, having found a better price elsewhere, having changed their mind, a payment or amount error, having bought the same item twice, a concern about the item’s description, or something else — and a message explaining it. The seller then responds under Section 8.

Once a shipping label has been created, neither of those routes is available and the order has to run its course: the returns rules in Section 7 and the claims process in Section 8 take over. If something has gone wrong and a label already exists, email help@slvr.ag.

5. HOW SLVR HOLDS THE MONEY

Money on a SLVR transaction does not move directly from buyer to seller. SLVR holds it in between, and this section says exactly what that hold is and what it is not.

At purchase.SLVR debits the full order amount from the buyer’s SLVR token balance and records it as held against that order on SLVR’s own platform ledger. The seller is not credited at this point and cannot draw on the amount.

Release to the seller. When the carrier reports the package delivered, SLVR transfers the item record to the buyer, marks the order complete, and credits the held amount to the seller’s token balance. That is the trigger — not a countdown, and not the buyer pressing a button. The credit happens once per order. Note the consequence, because it matters: a seller is normally paid before the claim window in Section 7 has closed, which is why Section 9 reserves SLVR’s right to take a credit back.

Return to the buyer.If the order is cancelled before a shipping label is created — by the seller, by an accepted buyer request, or because the seller did not buy a label within 7 calendar days — or SLVR resolves a claim in the buyer’s favor, the amount goes back to the buyer’s token balance and the item is relisted or the order closed as appropriate.

Swaps and trades work the same way, on the difference. Where the two sides of a swap or trade are not of equal value, the net difference is debited from the paying member when the proposal is accepted and held. It is credited to the receiving member only once both packages have been reported delivered, and it goes back to the payer if the exchange does not complete. Where the sides are equal, nothing is held. Section 11 has the detail.

What the hold is not. Be clear about this before you transact:

• A held amount is not a bank deposit. SLVR is not a bank, a trust company, or a licensed money transmitter, and it does not hold the amount as your agent, as your fiduciary or trustee, or as a neutral third party holding it for the two of you.
• A held amount is not insured — not by the Federal Deposit Insurance Corporation, not by any other government agency, and not by any private insurer.
• A held amount is not kept in a segregated, custodial, or trust account for you. On a purchase it is an entry against the order in SLVR’s own records; on a swap or trade the tokens are moved into SLVR’s own platform treasury balance, alongside other tokens SLVR collects, and moved back out when the hold is released or returned.
• SLVR pays no interest on a held amount, and earns nothing from holding it that it owes to you.
• Sale proceeds are credited in SLVR tokens, not cash. Turning tokens into cash is a separate step: you sell them back to SLVR, which sends the proceeds to the bank account on your file — at the prices and under the process in Sections 5, 6, and 7 of the Terms.

Section 15 of the Terms states SLVR’s obligation to return your own balances to you and confirms that the liability cap does not apply to it.

6. SHIPPING AND DELIVERY

The seller ships, and the seller pays.The seller creates the shipping label through SLVR, chooses the carrier and service, and pays for the label — charged in SLVR tokens at the time the label is bought, or by card if they choose. If a label paid for in SLVR tokens fails to issue, the tokens go back to the seller’s balance automatically. A card payment for a label that fails to issue is not reversed automatically — email help@slvr.ag with the order so it can be looked into. A buyer pays nothing for shipping on a marketplace purchase.

Every shipment is tracked.SLVR records the carrier, the service, and the tracking number when the label is bought, follows the carrier’s tracking events, and shows both members the status. Ship to the address on the order, using the label bought through SLVR, so that tracking works. Do not hand the item over in person, ship it untracked, or arrange delivery outside SLVR: without a carrier delivery event the hold in Section 5 does not release and there is no record to resolve a claim against.

Packaging is the seller’s responsibility. Pack the item so it arrives as it left: rigid protection, no loose movement, a holder protected against cracking, and no exterior marking that advertises what is inside.

Shipping coverage.SLVR does not insure shipments, is not an insurer or an insurance broker, and does not promise that any particular label you buy carries coverage. The rates shown to a seller come from our shipping provider and the carriers, and any coverage attaches under the carrier’s or insurer’s own terms, not under this Agreement. If coverage matters to you, confirm with the carrier what the service you bought actually includes before you ship a valuable item. A claim for a lost or damaged package is between the shipper, the carrier, and the insurer, and SLVR is not a party to it, though we will provide the label and tracking records either of you needs.

Who carries the risk in transit.As between the two members, the seller is responsible for the item reaching the buyer in the condition described. If a package is lost, destroyed, or damaged in transit, the buyer has not received what they paid for, and Sections 7 and 8 apply — whether or not the shipment turns out to be covered, and whether or not the carrier pays. A carrier claim is the seller’s to pursue.

What the other member can see.Once an order, swap, or trade exists, each side can see the other’s name, shipping address, email address, and phone number, because that is what it takes to print a label and sort out a problem. Use it for that and nothing else. Do not add the other member to a mailing list, market to them, pass their details to anyone, contact them about anything other than the order, or use their details to move a transaction off SLVR. The Privacy Policy governs how SLVR handles this information; misuse of it is a breach of this Agreement and of Section 8 of the Terms.

7. RETURNS

There are two entirely separate reasons an item can come back, and they work differently. Read both before you buy or sell.

a) Changed your mind — the seller’s return policy decides, and nothing else

SLVR gives buyers no general right to return an item they simply do not want. Whether you can is determined entirely by the return policy of the seller you bought from. Each seller sets one policy that applies to everything they sell, chosen from:

• All sales final after 2 business days — no return for a change of mind once the Not as Described window has closed.
• 7-day seller returns — after that window, the seller offers a 7-day change-of-mind return from their own SLVR.
• 30-day seller returns — the same, with a 30-day courtesy window.

The default is all sales final after the 2-business-day window.If a seller has never set a policy, that is the one that applies. Do not assume a return is available: a seller’s policy is shown on their seller store page, and it is worth checking before you buy.

Where a seller offers a 7-day or 30-day courtesy window, it runs from the end of the 2-business-day Not as Described window. Courtesy windows run from the end of that window, not from delivery. The buyer must ask the seller within it through SLVR messaging. SLVR does not automate a change-of-mind return, does not buy the return label, and does not decide it. Unless the seller agrees otherwise, the buyer bears return shipping, and a published courtesy window is the seller’s promise, not a SLVR-held right. The buyer’s remedy is a review. Advertising a window you do not intend to honor may affect account standing under Section 13.

b) Not as Described — always available, and it overrides the seller’s policy

Not as Described protection applies to every order on SLVR, including orders from a seller whose policy is all sales final.It is a platform-level protection, it overrides anything in the seller’s return policy, and a seller cannot contract out of it, disclaim it in a listing, or condition a sale on waiving it. An item is Not as Described if any of the following is true:

• It is counterfeit, a replica, or otherwise not genuine.
• The holder has been altered, tampered with, opened, or reassembled, or the coin in it is not the coin the holder describes.
• There is damage, a defect, wear, cleaning, conservation, repair, or alteration that the listing did not disclose.
• It is the wrong item — a different year, mint mark, variety, denomination, composition, or weight from the listing.
• The grade or the grading service is not what the listing stated, or a stated certification number is not the number on the holder for that coin.
• Components the listing said were included are missing — a holder, a CAC sticker, a certificate of authenticity, original packaging, or anything else named.
• The coin has artificial or enhanced toning that was not disclosed.
• The item never arrived — that ground has its own window, below — or arrived damaged or destroyed in transit.

The window is two (2) business days from delivery.Business day is defined in Section 2, and delivery is the carrier’s delivery report. Open your claim inside that window, under Section 8. Inspect an order promptly on arrival; if you will be away when a package lands, that is a reason to time your purchase differently, not a reason to extend the window. SLVR may allow a late claim where the circumstances plainly justify it, but it is not obliged to, and a claim made well after delivery is far harder for anyone to resolve fairly.

An item that never arrives runs on a different clock. That ground has no delivery report to measure from, so the two business day window cannot apply to it and does not. Instead: open the claim once the order is marked shipped, and no later than thirty (30) daysafter it was marked shipped. Check the tracking first and give the carrier a fair chance — a package that is merely slow is not yet a claim — but do not let the thirty days run out while you wait. If the carrier does report the package delivered after all, this paragraph stops applying and the two business day window above governs, running from that report: a package reported delivered that is not in your hands is a claim you open from delivery.

What you get.SLVR decides the outcome under Section 8. Depending on the facts, that can be a return of the item for a full refund of what you paid, a partial refund where you would rather keep the item, or a refund without a return where the item never arrived. Where SLVR requires a return, it will tell you where to send it and who bears return shipping — normally the seller, where the claim is upheld. The item must go back complete, in the condition you received it, and in its original holder.

Do not touch the coin while a claim is open. Do not clean, dip, conserve, repair, or alter it, do not remove it from its holder, and do not submit it to a grading service for grading, regrading, or crossover. Doing any of those before the claim is resolved ends the claim and ends any right to return the item, because neither the seller nor SLVR can then assess what actually arrived.

Not covered.Not as Described protection does not cover a change of mind, buyer’s remorse, or a better price found elsewhere; a disagreement about a grade the listing stated correctly, which Section 14 addresses; a characteristic that was disclosed or plainly visible in the listing photographs and description; damage caused by the buyer or by the buyer’s own repackaging; or a return that turns out to contain something other than the item that was shipped.

Both sides are protected here. A seller who receives back an item that is not the one they sent, that has been damaged, opened, cleaned, or altered, or that is missing something it shipped with, should say so under Section 8 with photographs. SLVR can refuse the refund, reduce it, or resolve the claim against the buyer.

8. CLAIMS AND DISPUTES ABOUT AN ORDER

Talk to the other member first. Most problems are a mistake rather than bad faith, and SLVR messaging keeps a record either of you can rely on later. Keep transaction messages on SLVR.

Before the item ships: a refund request. A buyer opens it from the order with a reason and a message. SLVR notifies the seller in the product and by email and asks them to respond within 48 hours. Then:

• If the seller accepts, the order is cancelled, the buyer’s tokens are returned, and the item is relisted.
• If the seller declines and the buyer’s reason was that they changed my mind or found a better price elsewhere, that is the end of it. The sale stands and the seller ships.
• If the seller declines for any other reason the buyer gave, SLVR opens a support case automatically and decides it.

Once the item has shipped: a support case. This is the route for every Not as Described claim and for an item that has not arrived. It becomes available once the order is marked shippedor delivered. Open it from the order, choose a reason — item not as described, arrived damaged, wrong item received, item not received, an authenticity concern, or something else — describe what happened, and attach photographs. SLVR creates a case with a reference number, tells the other member, and aims to reply within 24 to 48 hours. On a trade, either member can open a case. On a swap, the case is opened by the member who proposed the exchange; if you posted the swap and something is wrong with what arrived, email help@slvr.ag with the order reference and your photographs instead.

Evidence. Send photographs of the item and of the packaging as it arrived, including the outer packaging and the label; the tracking; and the relevant messages. Photograph a damaged package before you open it if you can. Keep the item and its packaging until the case is closed, and be ready to ship the item back if SLVR asks. A member who does not respond to a reasonable request for evidence, or who does not return an item when told to, can expect the case to be decided against them.

Who decides, and how. A person at SLVR reviews the case and decides it on the balance of the evidence and this Agreement. No automated system decides a claim. SLVR may ask either member for more information, may require the item to be returned before releasing a refund, and may decide a claim in part. SLVR does not promise a particular outcome or a decision by a particular date.

What the decision does and does not do.SLVR’s decision is final as far as SLVR is concerned: it settles what happens to the held amount, to any credit already made, and to the order. It is not a court judgment and it does not extinguish any legal right either member has against the other — you remain free to pursue the other member. It also does not make SLVR a party to your transaction or a guarantor of it. A claim against SLVR itself goes to Section 17 of the Terms.

9. CHARGEBACKS, REVERSALS, AND WITHHELD CREDITS

No card is charged for a marketplace purchase.A purchase, swap, or trade on SLVR settles in SLVR tokens out of the buyer’s balance. There is no card transaction on the sale, which means a seller cannot receive a card chargeback on a SLVR sale. Cards and bank transfers appear at only two other points: buying SLVR tokens, and a seller paying for a shipping label.

A chargeback on a token purchase claws the tokens back. If a payment for tokens is refunded, reversed, or charged back, SLVR may debit the corresponding tokens out of that member’s account in proportion to the amount reversed, and may stop further token purchases on the account or suspend it. If the balance will not cover the debit, the member owes the shortfall. Do not use a bank dispute as a way of getting a refund from SLVR — email help@slvr.ag first. Section 5(g) of the Terms governs this.

SLVR expressly reserves the right to reverse a credit and to withhold a payout. SLVR may reverse a credit already made to a seller and debit it back out of their balance, refuse to release a held amount, and withhold or hold a cash withdrawal, where:

• the payment that funded the transaction is refunded, reversed, or charged back;
• SLVR finds fraud, a stolen or unauthorized payment method or account, a misrepresented item, a manipulated transaction, or dealing between accounts under common control;
• a Not as Described or item-not-received claim is resolved against the seller;
• the seller has broken this Agreement or the Terms in a way that affects the transaction; or
• SLVR is required to act by law or legal process.

If the balance will not cover a reversal, the seller owes the shortfall. SLVR may recover it from later balances, later sale credits, or a payout that has not yet gone out, and may pursue it as a debt. Where SLVR reverses a credit it will tell the seller the reason and give them a chance to respond, unless the law or an active investigation prevents that.

SLVR does not take on a seller’s risk. Nothing in this Agreement makes SLVR the insurer or the guarantor of a transaction, and SLVR does not absorb the cost of an item that was misdescribed, never shipped, or lost by a carrier. A seller who describes items accurately, ships promptly with tracking, and packs properly is not exposed to these reversals in practice; that is the point of them.

10. FEEDBACK AND REVIEWS

Only the two members on a real transaction can review it, and only after the package is delivered.Both sides may review each other — a buyer reviews the seller and the seller reviews the buyer — and each member may leave one review per marketplace purchase and one per trade. A review is a whole-number rating from one to five stars plus a written comment, and the comment is required. Reviews are public and appear on the member’s profile.

A swap cannot be reviewed.SLVR does not offer reviews on a swap, on either side of it. Nothing in this Section gives you a way to review a swap partner, and a completed swap does not affect either member’s rating.

Reviews are permanent. There is no way to edit or delete a review once you leave it, and SLVR will not rewrite one for you. Write it as you would want it read a year from now.

What to review. Your own dealings on that transaction: whether the item matched the description, its condition on arrival, how it was packed, how quickly it shipped, how the other member communicated, and whether they did what they said they would. Say what happened, and be accurate about it.

What is not allowed.

• Reviewing a transaction you were not part of, or reviewing yourself through another account you control.
• A review that is false, or that states as fact something you do not know to be true.
• A retaliatory review — one left to punish the other member for a review they left, a claim or report they made, a refund they declined, or a case they won.
• Offering, giving, asking for, or accepting anything — money, tokens, a discount, a refund, a free item, an accepted return — in exchange for a review, for changing one, or for withholding one.
• Threatening a negative review, or the removal of one, to get something out of the other member.
• Soliciting a review from someone who has not transacted with you, or trading reviews with another member.
• Using a review to publish another member’s personal information, to advertise, to send readers off SLVR, or to post abuse, obscenity, threats, or an unlawful accusation.

What SLVR may do. SLVR may refuse to publish or may remove a review that breaks these rules or the Terms, may remove a review tied to a transaction it has cancelled or reversed, and may stop a member leaving reviews at all. SLVR does not remove a review merely because it is negative, because the member disagrees with it, or because it is commercially unwelcome, and it does not edit the wording of a review. If you believe a review breaks these rules, email help@slvr.ag with the order reference and say which rule it breaks.

Ratings are members’ opinions, not SLVR’s. SLVR does not verify the content of a review or investigate one before it is published, and a rating is not a recommendation, an endorsement, or a statement by SLVR about any member. A member with no reviews is shown as unrated; that means no reviews yet, and nothing more.

11. SWAPS AND TRADES

SLVR supports collector-to-collector exchanges in two forms. A swap starts on the Swaps board: a member posts items from their own collection, puts a declared value on each, and describes what they are looking for. Another member proposes an exchange, offering items from their own collection and, where the two sides are not equal, a cash difference. Only the member who made the post can accept a proposal, only the proposer can withdraw it, and the poster can decline it. A trade starts from a listing: a member offers items from their collection, plus or minus a cash difference, for an item another member has listed. Only the member who owns the listing can accept or decline, and only the proposer can cancel.

Acceptance forms a binding exchange. When a proposal is accepted, both members are committed to exactly what it describes: the items named on each side and the cash difference. SLVR then holds the difference under Section 5 and creates two orders, one for each direction. Neither member can back out on their own afterwards. If you both genuinely want to unwind an accepted exchange, you must agree, and you should contact help@slvr.ag. Do not propose an exchange you are not prepared to complete, and do not accept one you are not ready to ship.

How the difference settles. Through the SLVR token ledger, never in cash. On acceptance the netdifference is converted from dollars into SLVR tokens at SLVR’s then-current token buy price, debited from the paying member’s token balance, and held. Because the conversion happens at that moment, the number of tokens is fixed then and does not move with the silver market afterwards. It is credited to the receiving member’s token balance only once both packages are reported delivered, and it goes back to the paying member if the exchange does not complete. Where the two sides are equal in value, nothing is held and nothing settles.

Both members ship, and both must ship. Each member creates and pays for their own label, ships to the address on their order, and each shipment is tracked. Ownership of the items changes hands, and the difference is released, only when bothpackages have been delivered. Until then neither member has the other’s item and the difference stays held. If you have shipped and the other member has not, contact help@slvr.ag: SLVR may return the held difference, and failing to ship a leg of an accepted exchange is a breach of this Agreement that affects account standing under Section 13.

Declared values are your own estimates. The value a member puts on an item they are offering is used to compute the difference and to populate the order record. SLVR does not appraise, check, or endorse it. A declared value is not a valuation, a guarantee of worth, or a coverage figure, and a difference of opinion about it is not by itself a claim. Deliberately inflating a declared value to extract a cash difference is manipulation and a breach of this Agreement.

Everything else in this Agreement applies. The listing standards in Section 3, the shipping obligations in Section 6, Not as Described protection and its claim windows in Section 7, and the claims process in Section 8 all apply to a swap and to a trade, with each member treated as the seller of the items they are sending. The review rules in Section 10 apply to a trade only, because a swap cannot be reviewed. Items offered in a swap or trade are subject to the Prohibited Items Policy in the same way as a listing.

A post goes offline when the item goes. A swap post stops taking proposals automatically once an item on it is sold on the marketplace or changes hands in a completed swap, and it is then shown as no longer available. Pending proposals go with it: any proposal that includes the item that has gone, whether the proposer offered it or asked for it off the post, and the other proposals on a post once a swap on that post completes. Taking your own post down is a separate thing you can do at any time while it is still active. Keep your post current; do not leave one up for something you no longer have.

Reporting a swap post. Any member can reporta swap post from the post itself, choosing a reason — a counterfeit or replica coin, a misleading description, a fake or altered holder, photographs that do not match the coin, a prohibited or non-coin item, suspicious or manipulative declared values, suspected stolen property, or something else — and adding a description. SLVR gives the report a reference number, reviews it, and may take the post down, warn the poster, or dismiss the report. A report is not a claim about your own exchange; if the problem is your own order, open a case under Section 8.

12. PROHIBITED ITEMS

What may not be listed, offered in a swap or a trade, or shipped through SLVR is set out in the SLVR Prohibited Items Policy (/prohibited-items). That policy forms part of your agreement with SLVR, it applies to buyers and sellers alike, and it is deliberately not restated here so that there is only one version of it to keep current. Read it before you list.

If you are unsure whether something is allowed, ask help@slvr.ag before you list it rather than after. Where an item breaches that policy, SLVR may remove the listing or post, cancel the order, reverse a credit under Section 9, and suspend or close the account. Offering prohibited or stolen property may also be unlawful, independently of anything in this Agreement.

13. CONDUCT AND ACCOUNT STANDING

As a seller.

• Ship promptly, with tracking, packed properly, to the address on the order.
• Answer messages, refund requests, and Not as Described claims within a reasonable time.
• If you publish a 7-day or 30-day courtesy return, members will hold you to it in reviews. SLVR does not mediate courtesy returns after the claim window. Advertising a window you do not honor can affect your account standing.
• Keep your address, contact details, and inventory current across every channel you sell on.
• Do not cancel an order because you have changed your mind about the price, and do not cancel repeatedly.
• Do not list what you do not have, do not hold, or cannot lawfully sell.
• Do not transact between accounts you control, bid up or manipulate your own items, or manipulate ratings, reviews, or tiers.
• Do not ask a buyer to pay you outside SLVR, and do not use a buyer’s contact details for anything but the order.

As a buyer.

• Place an order, or accept a swap or trade, only when you intend to complete it.
• Inspect what arrives promptly, and raise a genuine problem inside the window in Section 7.
• Do not open a claim you know to be unfounded, exaggerate a defect, or use a claim to renegotiate a price.
• Do not return a different item, an item you have damaged, opened, cleaned, or altered, or an item missing something it shipped with.
• Do not use a review or a chargeback as leverage.

What counts against your standing.Claims resolved against you, repeated cancellations, repeated failures to ship, reports upheld against your listings or posts, chargebacks, and misuse of another member’s contact details all bear on how SLVR treats your account.

What SLVR may do about it.SLVR may remove or unlist a listing or post, cancel or reverse a transaction, reverse a credit or hold a withdrawal under Section 9, restrict or remove a feature, and suspend or close an account, under Sections 8 and 13 of the Terms. Where the problem is something you can put right, SLVR will normally tell you what it is and give you a chance to respond first; where the circumstances warrant it — suspected fraud, a payment reversal, a risk to another member, or a legal obligation — SLVR may act first and explain afterwards. A suspension does not cancel your balances; Section 13 of the Terms says what happens to them.

SLVR does not promise to monitor. Listings, posts, messages, and reviews are not pre-screened, and SLVR not acting on one breach does not waive its right to act on another.

14. NUMISMATIC PROVISIONS

Grading is a judgment, not a measurement. Grading is partly subjective. Two Grading Services, or the same service on two submissions, can assign different grades to the same coin, and a regrade or a crossover at a different number is a normal outcome rather than proof that a listing was wrong. Members accept that.

Disagreeing with a grade is not grounds for a return. Where a listing states the grade and the Grading Service that appear on the holder, a buyer who thinks the coin is over-graded, or who would grade it differently, does not have a Not as Described claim on that basis. It becomes a claim only where the coin is counterfeit or a replica; the holder has been altered, tampered with, opened, or reassembled; the grade or the Grading Service stated in the listing is not the one on the holder; a stated certification number is not the number on the holder for that coin; or the coin in the holder is not the coin the holder describes.

Certification numbers. A certification number is optional on SLVR. A seller may list a graded coin without one, and many imported listings arrive without one. Where a seller does give a number it must be the number on the holder for that coin, and stating a number that is not is a Not as Described ground under Section 7. Understand what SLVR does with it: SLVR does not verify a certification number against any Grading Service, registry, or database, does not check that it is a validly formed number, and does not prevent the same number appearing on more than one member’s listing. A certification number on SLVR is what the seller typed.

Ungraded coins.A seller’s description of an ungraded coin’s condition is that seller’s opinion, offered honestly, and it is not a certified grade. A buyer who needs a certified grade should buy a certified coin.

CAC stickers. If a listing says a coin carries a CAC sticker, the sticker must be genuine, unaltered, and properly affixed to that holder. A sticker that is missing, has been removed, or has been moved from another holder is a missing or misdescribed component under Section 7.

Toning and color.Photographs must show the coin’s actual color, toning, and surfaces. Toning that is or may be artificial or enhanced must be disclosed in the listing text; undisclosed artificial toning is a Not as Described ground. Where toning is natural but unusual, say what you know and what you do not.

What SLVR does not do, in plain terms.SLVR does not authenticate, grade, appraise, weigh, assay, or test any item listed on the marketplace, and never takes physical possession of one — items ship from seller to buyer. SLVR does not verify certification or serial numbers, does not consult or maintain any database of coins or of people, and does not check a seller’s claims about provenance. Automated tools that read a photograph or a page only propose listing fields for the seller to review. Everything numismatic in a listing is the seller’s statement, not SLVR’s. Section 14 of the Terms says the same thing as a disclaimer.

15. TAXES

Your taxes are yours.You are responsible for working out, reporting, and paying any tax you owe on what you do here — income from selling, gains on items or balances, and anything else your circumstances bring in — and for keeping your own records. Note that a swap or a trade can be a taxable event even though no cash changes hands. SLVR does not give tax advice, and nothing in this Agreement is tax advice.

Information returns.Where federal or state law requires SLVR to report payments to a tax authority or to issue you an information return, including a Form 1099-K, SLVR will. Reporting thresholds are set by federal and state law, they differ from state to state, and they change, so no figure is quoted here — check the current rules or ask your own adviser rather than relying on a number in a document. SLVR may need your taxpayer identification number before it can pay you, and may hold a payment until it has one.

Sales and use tax. SLVR does not currently calculate, collect, or remit sales or use tax on a marketplace sale, a swap, or a trade; a seller is responsible for determining and meeting their own sales tax obligations on what they sell. Sales or use tax may be added to a purchase of SLVR tokens and is calculated at checkout by our payment provider, as Section 6 of the Terms describes. If the law makes SLVR responsible for collecting tax on a transaction between members, SLVR will collect and remit it and will show it to you.

16. HOW TO CONTACT US

A problem with an order— open a refund request or a support case from the order itself, under Section 8, so that it is attached to the record and the other member is notified. A problem with a listing or a swap post — report it from the listing or post, under Section 3 or Section 11. Anything else, including a question about this Agreement, email help@slvr.ag.

SLVR may change this Agreement as the marketplace changes. When it does, the new version is posted here with a new effective date, and Section 19 of the Terms governs notice of a change and when it takes effect. A change never applies retroactively to a transaction already completed.